/* ============================================================
   agente-tribbe — design system (FASE 4)
   Minimalista: mucho espacio en blanco, una acción primaria por
   pantalla, radio 10px, sombras suaves, sin gradientes estridentes.
   Las variables --color-primary/secondary/--font-family las pisa
   /api/theme.css (FASE 5, marca blanca por compañía).
   ============================================================ */

:root {
  /* Marca (defaults; /api/theme.css los sobrescribe) */
  --color-primary: #2563eb;
  --color-primary-hover: #1d4ed8;
  --color-primary-soft: rgba(37, 99, 235, .12);
  --color-on-primary: #ffffff;
  --color-secondary: #64748b;
  --color-secondary-hover: #475569;
  --color-secondary-soft: rgba(100, 116, 139, .12);
  --font-family: 'Inter', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;

  /* Geometría y elevación */
  --radius: 10px;
  --radius-sm: 8px;
  --shadow: 0 1px 2px rgba(15, 23, 42, .05), 0 4px 12px rgba(15, 23, 42, .06);
  --shadow-lg: 0 8px 28px rgba(15, 23, 42, .14);

  /* Tema claro (default) */
  --bg: #f8fafc;
  --bg-elev: #ffffff;
  --bg-subtle: #f1f5f9;
  --bg-hover: #eef2f7;
  --text: #0f172a;
  --text-muted: #64748b;
  --border: #e2e8f0;
  --ok: #16a34a;
  --warn: #d97706;
  --danger: #dc2626;
  --danger-soft: rgba(220, 38, 38, .1);
  --ok-soft: rgba(22, 163, 74, .12);
  --warn-soft: rgba(217, 119, 6, .12);
  color-scheme: light;
}

[data-theme="dark"] {
  --bg: #0b1220;
  --bg-elev: #101a2e;
  --bg-subtle: #16233d;
  --bg-hover: #1b2a47;
  --text: #e2e8f0;
  --text-muted: #94a3b8;
  --border: #223152;
  --shadow: 0 1px 2px rgba(0, 0, 0, .35), 0 4px 14px rgba(0, 0, 0, .3);
  --shadow-lg: 0 10px 32px rgba(0, 0, 0, .5);
  --ok: #22c55e;
  --warn: #f59e0b;
  --danger: #ef4444;
  color-scheme: dark;
}

/* ── Reset ─────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0;
  font-family: var(--font-family);
  background: var(--bg);
  color: var(--text);
  font-size: 15px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--color-primary); text-decoration: none; }
a:hover { color: var(--color-primary-hover); }
button { font-family: inherit; }
img { max-width: 100%; }
h1, h2, h3 { font-weight: 600; letter-spacing: -.01em; }

/* ── Layout shell ──────────────────────────────────────────── */
#shell { display: flex; min-height: 100vh; }
#main-col {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
  height: 100vh;
}
#app {
  flex: 1;
  overflow-y: auto;
  padding: 28px 32px 40px;
  outline: none;
}

/* ── Sidebar ───────────────────────────────────────────────── */
#sidebar {
  width: 232px;
  flex-shrink: 0;
  background: var(--bg-elev);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  padding: 18px 12px 12px;
  gap: 4px;
  transition: width .18s ease, transform .2s ease;
  z-index: 40;
}
.brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 4px 10px 18px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 12px;
}
.brand img { width: 30px; height: 30px; border-radius: 8px; object-fit: contain; }
.brand-name {
  font-weight: 700;
  font-size: 15px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
#nav { display: flex; flex-direction: column; gap: 2px; flex: 1; }
.nav-link {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 9px 12px;
  border-radius: var(--radius-sm);
  color: var(--text-muted);
  font-size: 14.5px;
  font-weight: 500;
  white-space: nowrap;
  transition: background .12s, color .12s;
}
.nav-link:hover { background: var(--bg-hover); color: var(--text); }
.nav-link.active {
  background: var(--color-primary-soft);
  color: var(--color-primary);
}
.nav-link .nav-icon { width: 20px; text-align: center; flex-shrink: 0; }
.collapse-btn {
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-muted);
  border-radius: var(--radius-sm);
  padding: 8px 12px;
  cursor: pointer;
  font-size: 13px;
  text-align: left;
  transition: background .12s, color .12s;
}
.collapse-btn:hover { background: var(--bg-hover); color: var(--text); }

/* Sidebar colapsado (escritorio) */
body.sidebar-collapsed #sidebar { width: 68px; }
body.sidebar-collapsed .nav-label,
body.sidebar-collapsed .brand-name { display: none; }
body.sidebar-collapsed .nav-link { justify-content: center; padding: 10px; }
body.sidebar-collapsed .collapse-btn { text-align: center; }
body.sidebar-collapsed .brand { justify-content: center; padding: 4px 0 16px; }

/* ── Topbar ────────────────────────────────────────────────── */
#topbar {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 24px;
  background: var(--bg-elev);
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}
.topbar-spacer { flex: 1; }
#drawer-btn { display: none; }
.icon-btn {
  border: 1px solid var(--border);
  background: var(--bg-elev);
  color: var(--text);
  width: 36px;
  height: 36px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 16px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: background .12s;
}
.icon-btn:hover { background: var(--bg-hover); }
.agent-picker { display: flex; align-items: center; gap: 9px; }
.agent-picker-label {
  font-size: 12.5px;
  color: var(--text-muted);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .04em;
}
#agent-select {
  font: inherit;
  font-weight: 600;
  color: var(--text);
  background: var(--bg-subtle);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 7px 10px;
  cursor: pointer;
  max-width: 240px;
}
#user-menu { position: relative; }
.user-btn {
  display: flex;
  align-items: center;
  gap: 8px;
  border: 1px solid var(--border);
  background: var(--bg-elev);
  color: var(--text);
  border-radius: var(--radius-sm);
  padding: 6px 11px;
  cursor: pointer;
  font-size: 14px;
}
.user-btn:hover { background: var(--bg-hover); }
.avatar {
  width: 24px; height: 24px;
  border-radius: 50%;
  background: var(--color-primary);
  color: var(--color-on-primary);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
}
.dropdown {
  position: absolute;
  right: 0;
  top: calc(100% + 6px);
  background: var(--bg-elev);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  min-width: 200px;
  padding: 8px;
  z-index: 60;
}
.dropdown-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 8px 10px 10px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 6px;
}
.dropdown-item {
  display: block;
  width: 100%;
  text-align: left;
  border: 0;
  background: transparent;
  color: var(--text);
  padding: 9px 10px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 14px;
}
.dropdown-item:hover { background: var(--danger-soft); color: var(--danger); }

/* ── Footer (firma Tribbe — NO configurable) ───────────────── */
#footer {
  flex-shrink: 0;
  text-align: center;
  padding: 11px 16px;
  border-top: 1px solid var(--border);
  background: var(--bg-elev);
  color: var(--text-muted);
  font-size: 13px;
}
#footer a { font-weight: 600; }

/* ── Contenido / tarjetas ──────────────────────────────────── */
.page-head { margin: 0 0 20px; }
.page-head h1 { font-size: 22px; margin: 0 0 4px; }
.page-head p { margin: 0; color: var(--text-muted); font-size: 14px; }

.card {
  background: var(--bg-elev);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 20px 22px;
  margin-bottom: 18px;
}
.card h2 { font-size: 15px; margin: 0 0 14px; color: var(--text); }
.card .card-sub { color: var(--text-muted); font-size: 13px; margin: -8px 0 14px; }

.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(168px, 1fr));
  gap: 14px;
  margin-bottom: 18px;
}
.kpi {
  background: var(--bg-elev);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 16px 18px;
}
.kpi .kpi-icon { font-size: 17px; }
.kpi .kpi-value { font-size: 23px; font-weight: 700; letter-spacing: -.02em; margin-top: 4px; }
.kpi .kpi-label { color: var(--text-muted); font-size: 12.5px; margin-top: 2px; }

/* ── Badges ────────────────────────────────────────────────── */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  background: var(--color-secondary-soft);
  color: var(--color-secondary);
  white-space: nowrap;
}
.badge.ok { background: var(--ok-soft); color: var(--ok); }
.badge.warn { background: var(--warn-soft); color: var(--warn); }
.badge.danger { background: var(--danger-soft); color: var(--danger); }
.badge.primary { background: var(--color-primary-soft); color: var(--color-primary); }
.badge .dot { width: 7px; height: 7px; border-radius: 50%; background: currentColor; }

/* ── Banner ────────────────────────────────────────────────── */
.banner {
  border-radius: var(--radius);
  padding: 13px 16px;
  margin-bottom: 18px;
  font-size: 14px;
  border: 1px solid var(--border);
  background: var(--bg-elev);
}
.banner.warn { background: var(--warn-soft); border-color: transparent; color: var(--warn); }
.banner.danger { background: var(--danger-soft); border-color: transparent; color: var(--danger); }
.banner strong { font-weight: 700; }

/* ── Tablas ────────────────────────────────────────────────── */
.table-wrap { overflow-x: auto; }
table.data {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}
table.data th {
  text-align: left;
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .04em;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}
table.data td {
  padding: 11px 12px;
  border-bottom: 1px solid var(--border);
  vertical-align: middle;
}
table.data tbody tr { cursor: pointer; transition: background .1s; }
table.data tbody tr:hover { background: var(--bg-hover); }
table.data tbody tr:last-child td { border-bottom: 0; }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.mono { font-family: ui-monospace, 'SFMono-Regular', Menlo, monospace; font-size: 12.5px; }

/* ── Botones ───────────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  border: 1px solid var(--border);
  background: var(--bg-elev);
  color: var(--text);
  border-radius: var(--radius-sm);
  padding: 9px 16px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: background .12s, border-color .12s;
}
.btn:hover { background: var(--bg-hover); }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn-primary {
  background: var(--color-primary);
  border-color: var(--color-primary);
  color: var(--color-on-primary);
}
.btn-primary:hover { background: var(--color-primary-hover); border-color: var(--color-primary-hover); }
.btn-danger { color: var(--danger); }
.btn-danger:hover { background: var(--danger-soft); border-color: var(--danger); }
.btn-sm { padding: 6px 11px; font-size: 13px; }

/* ── Formularios ───────────────────────────────────────────── */
.field { margin-bottom: 16px; }
.field label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 6px;
}
.field .hint { font-size: 12.5px; color: var(--text-muted); margin-top: 5px; }
.input, select.input, textarea.input {
  width: 100%;
  font: inherit;
  color: var(--text);
  background: var(--bg-subtle);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 9px 12px;
  transition: border-color .12s, box-shadow .12s;
}
.input:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px var(--color-primary-soft);
}
.input:disabled { opacity: .6; cursor: not-allowed; }
.input-row { display: flex; gap: 10px; align-items: center; }
input[type="color"].input {
  width: 46px;
  height: 38px;
  padding: 3px;
  cursor: pointer;
  flex-shrink: 0;
}

/* ── Barras de distribución (Resumen) ──────────────────────── */
.bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; font-size: 13.5px; }
.bar-row .bar-label { width: 160px; flex-shrink: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.bar-row .bar-track { flex: 1; background: var(--bg-subtle); border-radius: 999px; height: 8px; overflow: hidden; }
.bar-row .bar-fill { background: var(--color-primary); height: 100%; border-radius: 999px; }
.bar-row .bar-value { width: 52px; text-align: right; color: var(--text-muted); flex-shrink: 0; font-variant-numeric: tabular-nums; }

/* ── Burbujas de conversación ──────────────────────────────── */
.chat-thread { display: flex; flex-direction: column; gap: 10px; padding: 6px 2px; }
.bubble {
  max-width: 78%;
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 14px;
  white-space: pre-wrap;
  word-break: break-word;
}
.bubble .bubble-meta {
  display: block;
  font-size: 11px;
  font-weight: 700;
  margin-bottom: 4px;
  opacity: .75;
}
.bubble.cliente {
  align-self: flex-start;
  background: var(--bg-subtle);
  border: 1px solid var(--border);
  border-bottom-left-radius: 4px;
}
.bubble.agente {
  align-self: flex-end;
  background: var(--color-primary);
  color: var(--color-on-primary);
  border-bottom-right-radius: 4px;
}

/* ── Modal ─────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, .5);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 22px;
  z-index: 100;
}
.modal {
  background: var(--bg-elev);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  width: 100%;
  max-width: 720px;
  max-height: 86vh;
  display: flex;
  flex-direction: column;
}
.modal-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
}
.modal-head h3 { margin: 0; font-size: 16px; }
.modal-body { padding: 18px 20px; overflow-y: auto; }
.modal-foot {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 14px 20px;
  border-top: 1px solid var(--border);
}
.modal-close {
  border: 0;
  background: transparent;
  color: var(--text-muted);
  font-size: 19px;
  cursor: pointer;
  line-height: 1;
  padding: 4px;
}
.modal-close:hover { color: var(--text); }

/* ── Toasts ────────────────────────────────────────────────── */
#toasts {
  position: fixed;
  bottom: 20px;
  right: 20px;
  display: flex;
  flex-direction: column;
  gap: 9px;
  z-index: 200;
}
.toast {
  background: var(--bg-elev);
  border: 1px solid var(--border);
  border-left: 4px solid var(--color-primary);
  border-radius: var(--radius-sm);
  box-shadow: var(--shadow-lg);
  padding: 12px 16px;
  font-size: 14px;
  max-width: 340px;
  animation: toast-in .18s ease;
}
.toast.ok { border-left-color: var(--ok); }
.toast.error { border-left-color: var(--danger); }
@keyframes toast-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: none; }
}

/* ── Skeletons de carga ────────────────────────────────────── */
.skeleton {
  position: relative;
  overflow: hidden;
  background: var(--bg-subtle);
  border-radius: var(--radius-sm);
  min-height: 14px;
}
.skeleton::after {
  content: "";
  position: absolute;
  inset: 0;
  transform: translateX(-100%);
  background: linear-gradient(90deg, transparent, rgba(148, 163, 184, .22), transparent);
  animation: shimmer 1.3s infinite;
}
@keyframes shimmer { to { transform: translateX(100%); } }
.skeleton.kpi { height: 92px; border-radius: var(--radius); }
.skeleton.row { height: 42px; margin-bottom: 8px; }

/* ── Estados vacíos ────────────────────────────────────────── */
.empty {
  text-align: center;
  padding: 52px 24px;
  color: var(--text-muted);
}
.empty .empty-icon { font-size: 38px; display: block; margin-bottom: 12px; }
.empty .empty-title { font-size: 16px; font-weight: 600; color: var(--text); margin-bottom: 5px; }
.empty .empty-desc { font-size: 14px; max-width: 420px; margin: 0 auto; }

/* ── Apariencia (FASE 5) ───────────────────────────────────── */
.logo-slots { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.logo-slot { border: 1px solid var(--border); border-radius: var(--radius); padding: 14px; }
.logo-slot h3 { font-size: 13.5px; margin: 0 0 4px; }
.logo-slot .hint { margin-bottom: 10px; }
.logo-previews { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin: 10px 0; }
.logo-swatch {
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  height: 64px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 8px;
}
.logo-swatch.claro { background: #ffffff; }
.logo-swatch.oscuro { background: #0f172a; }
.logo-swatch img { max-height: 44px; max-width: 100%; object-fit: contain; }
.logo-swatch .sin-logo { color: #94a3b8; font-size: 12px; }
.form-actions { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 6px; }

/* ── Chats (FASE 7): 3 columnas usuarios/sesiones/conversación ── */
.chats-grid {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) minmax(240px, 1.1fr) minmax(320px, 2fr);
  gap: 14px;
  align-items: start;
}
.chats-col {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px;
  max-height: 70vh;
  overflow-y: auto;
  background: var(--bg-subtle);
}
.chats-col-wide { background: var(--bg); }
.chats-col-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-size: 12.5px;
  font-weight: 700;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: .04em;
  padding: 2px 4px 10px;
}
.chats-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  width: 100%;
  text-align: left;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  background: var(--bg);
  padding: 9px 11px;
  margin-bottom: 7px;
  cursor: pointer;
  font: inherit;
  color: var(--text);
}
.chats-item:hover { border-color: var(--border); }
.chats-item.activo {
  border-color: var(--color-primary);
  background: var(--color-primary-soft);
}
.chats-item-title { font-weight: 600; font-size: 13.5px; }
.chats-item-sub { font-size: 12px; color: var(--text-muted); }

/* ── KB (FASE 6) ─────────────────────────────────────────────── */
.kb-acciones .btn { margin-left: 6px; }
.kb-resp { margin-top: 4px; background: var(--bg-subtle); }
.kb-resp-pre {
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 13px;
  margin: 8px 0 0;
  max-height: 320px;
  overflow-y: auto;
}
textarea.input { resize: vertical; }

/* ── Notas (FASE 9) ──────────────────────────────────────────── */
.nota {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  margin-bottom: 10px;
  background: var(--bg);
}
.nota-head {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 7px;
}
.nota-meta { margin-left: auto; font-size: 12px; color: var(--text-muted); }
.nota-texto { font-size: 14px; white-space: pre-wrap; word-break: break-word; }

/* ── Responsive ────────────────────────────────────────────── */
@media (max-width: 860px) {
  #sidebar {
    position: fixed;
    top: 0; left: 0; bottom: 0;
    transform: translateX(-105%);
    box-shadow: none;
    width: 248px;
  }
  body.drawer-open #sidebar { transform: none; box-shadow: var(--shadow-lg); }
  body.drawer-open #drawer-overlay {
    display: block;
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, .45);
    z-index: 35;
  }
  #drawer-btn { display: inline-flex; }
  #sidebar-collapse { display: none; }
  #app { padding: 18px 16px 32px; }
  .user-name { display: none; }
  .agent-picker-label { display: none; }
  .logo-slots { grid-template-columns: 1fr; }
  .chats-grid { grid-template-columns: 1fr; }
  .chats-col { max-height: none; }
  .kpi-grid { grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); }
  #topbar { padding: 10px 14px; }
}

/* ── Config (FASE 2): tarjetas colapsables + barra fija inferior ── */
.cfg-card { padding: 0; overflow: hidden; }
.cfg-toggle {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  padding: 15px 18px;
  background: none;
  border: 0;
  cursor: pointer;
  font: inherit;
  color: var(--text);
  text-align: left;
}
.cfg-toggle:hover { background: var(--bg-hover); }
.cfg-caret { color: var(--text-muted); width: 14px; flex-shrink: 0; }
.cfg-icon { font-size: 16px; }
.cfg-titulo { font-size: 15px; font-weight: 600; flex: 1; }
.cfg-card .cfg-body { padding: 4px 18px 18px; border-top: 1px solid var(--border); }
.cfg-card.cerrada { padding-bottom: 0; }
.cfg-error {
  margin: 0 18px 12px;
  padding: 9px 12px;
  border-radius: 8px;
  background: var(--danger-soft);
  color: var(--danger);
  font-size: 13px;
}
.cfg-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 0 18px;
  padding-top: 12px;
}
.cfg-sub {
  font-size: 13px;
  color: var(--text-muted);
  margin: 18px 0 8px;
  text-transform: uppercase;
  letter-spacing: .04em;
}
.cfg-table input.input-sm,
.cfg-table select.input-sm { padding: 6px 9px; font-size: 13px; width: 100%; }
.cfg-table td { padding: 7px 10px; }
.cfg-table tbody tr { cursor: default; }
.cfg-vacio { color: var(--text-muted); text-align: center; padding: 16px; }
.config-bar {
  position: sticky;
  bottom: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  margin: 22px -32px -40px;
  padding: 12px 32px;
  background: var(--bg-elev);
  border-top: 1px solid var(--border);
  box-shadow: 0 -4px 14px rgba(15, 23, 42, .06);
}
.config-bar-btns { display: flex; gap: 10px; flex-wrap: wrap; }
@media (max-width: 860px) {
  .config-bar { margin: 18px -16px -32px; padding: 10px 16px; }
}

/* ══ Pestaña Docs (FASE 10) — diseño profesional ═══════════════════════ */
.docs-header { margin-bottom: 18px; }
.docs-tabs {
  display: flex; gap: 6px; flex-wrap: wrap; margin-top: 14px;
  padding: 6px; background: var(--bg-subtle); border: 1px solid var(--border);
  border-radius: 12px; width: fit-content; max-width: 100%;
}
.docs-tabs .btn {
  border: none; background: transparent; color: var(--text-muted);
  font-weight: 600; padding: 7px 14px; border-radius: 8px; font-size: 13px;
  transition: all .15s ease;
}
.docs-tabs .btn:hover { background: var(--bg-hover); color: var(--text); }
.docs-tabs .btn.btn-primary {
  background: var(--color-primary); color: var(--color-on-primary);
  box-shadow: 0 1px 3px rgba(15,23,42,.15);
}
.docs-layout { display: grid; grid-template-columns: 250px 1fr; gap: 22px; align-items: start; }
@media (max-width: 900px) { .docs-layout { grid-template-columns: 1fr; } }

/* ── TOC ── */
.docs-toc {
  position: sticky; top: 84px; max-height: calc(100vh - 110px); overflow: auto;
  background: var(--bg-elev); border: 1px solid var(--border); border-radius: 12px;
  padding: 16px 14px; box-shadow: var(--shadow);
}
.docs-toc-title {
  font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .08em;
  color: var(--text-muted); margin: 0 6px 10px; display: flex; align-items: center; gap: 6px;
}
.docs-toc-title::before { content: '▤'; color: var(--color-primary); }
.docs-toc-link {
  display: block; padding: 5px 10px; margin: 1px 0; border-radius: 7px;
  font-size: 13px; color: var(--text); opacity: .8; cursor: pointer;
  border-left: 2px solid transparent; transition: all .12s ease;
}
.docs-toc-link:hover { background: var(--color-primary-soft); opacity: 1; border-left-color: var(--color-primary); }
.docs-toc-link.nivel-3 { padding-left: 22px; font-size: 12.5px; opacity: .65; }

/* ── Cuerpo del documento ── */
.docs-body {
  background: var(--bg-elev); border: 1px solid var(--border); border-radius: 12px;
  padding: 36px 44px; box-shadow: var(--shadow); min-width: 0;
}
@media (max-width: 700px) { .docs-body { padding: 22px 18px; } }
.docs-meta {
  display: flex; gap: 14px; flex-wrap: wrap; align-items: center;
  font-size: 12px; color: var(--text-muted); margin-bottom: 4px;
}
.docs-meta .chip {
  display: inline-flex; align-items: center; gap: 5px;
  background: var(--bg-subtle); border: 1px solid var(--border);
  padding: 3px 9px; border-radius: 999px; font-weight: 600;
}
.docs-title {
  margin: 4px 0 22px; font-size: 28px; font-weight: 800; letter-spacing: -.02em;
  color: var(--text); line-height: 1.2;
  padding-bottom: 16px; border-bottom: 1px solid var(--border);
}
.docs-body h2 {
  font-size: 20px; font-weight: 800; color: var(--text); letter-spacing: -.01em;
  margin: 40px 0 12px; padding-top: 4px;
  display: flex; align-items: center; gap: 10px;
}
.docs-body h2::before {
  content: ''; display: inline-block; width: 5px; height: 22px; border-radius: 3px;
  background: linear-gradient(180deg, var(--color-primary), var(--color-secondary));
}
.docs-body h3 { font-size: 16.5px; font-weight: 700; margin: 26px 0 8px; color: var(--text); }
.docs-body h4 { font-size: 14px; font-weight: 700; margin: 20px 0 6px; color: var(--text-muted); text-transform: uppercase; letter-spacing: .04em; }
.docs-body p { margin: 12px 0; font-size: 14.5px; line-height: 1.8; color: var(--text); }
.docs-body a { color: var(--color-primary); font-weight: 600; text-decoration: none; border-bottom: 1px solid transparent; }
.docs-body a:hover { border-bottom-color: var(--color-primary); }
.docs-body strong { font-weight: 700; }
.docs-body ul, .docs-body ol { margin: 10px 0 14px; padding-left: 24px; }
.docs-body li { margin: 5px 0; font-size: 14.5px; line-height: 1.7; }
.docs-body li::marker { color: var(--color-primary); }
.docs-body blockquote {
  margin: 16px 0; padding: 12px 18px;
  background: var(--color-primary-soft); border-left: 3px solid var(--color-primary);
  border-radius: 0 10px 10px 0; font-size: 14px; color: var(--text);
}
.docs-body hr { border: none; border-top: 1px solid var(--border); margin: 32px 0; }
.docs-body code {
  font-family: ui-monospace, 'SF Mono', 'Cascadia Code', Menlo, Consolas, monospace;
  font-size: 13px; background: var(--bg-subtle); color: var(--color-primary-hover);
  padding: 2px 6px; border-radius: 5px; border: 1px solid var(--border);
}
.docs-body pre {
  background: #0f172a; color: #e2e8f0; border-radius: 10px; padding: 18px 20px;
  overflow-x: auto; margin: 16px 0; line-height: 1.6; font-size: 13px;
  border: 1px solid rgba(255,255,255,.06); position: relative;
}
.docs-body pre code { background: none; color: inherit; border: none; padding: 0; font-size: 13px; }
.docs-table-wrap { overflow-x: auto; margin: 18px 0; border: 1px solid var(--border); border-radius: 10px; }
.docs-table { width: 100%; border-collapse: collapse; font-size: 13.5px; min-width: 420px; }
.docs-table th {
  background: var(--bg-subtle); color: var(--text); font-weight: 700; text-align: left;
  padding: 10px 14px; font-size: 12px; text-transform: uppercase; letter-spacing: .04em;
  border-bottom: 2px solid var(--color-primary); white-space: nowrap;
}
.docs-table td { padding: 10px 14px; border-bottom: 1px solid var(--border); vertical-align: top; }
.docs-table tbody tr:nth-child(even) { background: var(--bg-subtle); }
.docs-table tbody tr:hover { background: var(--color-primary-soft); }

/* ── Búsqueda ── */
.docs-search { position: relative; margin: 0 0 14px; }
.docs-search input {
  width: 100%; padding: 10px 14px 10px 38px; border-radius: 10px;
  border: 1px solid var(--border); background: var(--bg-elev); color: var(--text);
  font-size: 13.5px; outline: none; transition: border-color .15s ease;
}
.docs-search input:focus { border-color: var(--color-primary); box-shadow: 0 0 0 3px var(--color-primary-soft); }
.docs-search::before {
  content: '🔍'; position: absolute; left: 12px; top: 50%; transform: translateY(-50%);
  font-size: 14px; opacity: .6;
}
.docs-body mark { background: #fde68a; color: #78350f; padding: 0 2px; border-radius: 3px; }
.docs-sin-resultados { color: var(--text-muted); font-size: 13.5px; padding: 10px 0; }
.docs-volver {
  position: fixed; right: 26px; bottom: 26px; z-index: 40;
  width: 42px; height: 42px; border-radius: 50%; border: none; cursor: pointer;
  background: var(--color-primary); color: var(--color-on-primary); font-size: 17px;
  box-shadow: var(--shadow-lg); opacity: 0; pointer-events: none; transition: opacity .2s ease;
}
.docs-volver.visible { opacity: 1; pointer-events: auto; }
.docs-volver:hover { background: var(--color-primary-hover); }

/* ══ Simulador multi-canal (FASE 1S) ════════════════════════════════ */
.sim-head-row { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.sim-badge {
  display: inline-flex; align-items: center; gap: 6px;
  background: #fef3c7; color: #92400e; border: 1px solid #f59e0b;
  font-weight: 800; font-size: 12px; letter-spacing: .04em;
  padding: 6px 12px; border-radius: 999px;
}
.sim-controls {
  display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; margin-top: 12px;
}
.sim-controls label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; font-weight: 600; color: var(--text-muted); }
.sim-controls select, .sim-controls input {
  min-width: 160px; padding: 8px 10px; border-radius: 8px;
  border: 1px solid var(--border); background: var(--bg-elev); color: var(--text);
}
.sim-canales { display: flex; gap: 6px; padding: 4px; background: var(--bg-subtle); border-radius: 10px; border: 1px solid var(--border); }
.sim-layout { display: grid; grid-template-columns: 1fr 300px; gap: 18px; align-items: stretch; }
@media (max-width: 900px) { .sim-layout { grid-template-columns: 1fr; } }
.sim-chrome {
  display: flex; flex-direction: column; min-height: 520px;
  border-radius: 14px; border: 1px solid var(--border); overflow: hidden;
  background: var(--bg-elev); box-shadow: var(--shadow);
}
.sim-chrome-whatsapp .sim-chat-header { background: #075e54; color: #fff; }
.sim-chrome-telegram .sim-chat-header { background: #2AABEE; color: #fff; }
.sim-chrome-email .sim-chat-header { background: #334155; color: #fff; }
.sim-chat-header { display: flex; justify-content: space-between; padding: 12px 16px; font-size: 13px; }
.sim-chat-body { flex: 1; overflow-y: auto; padding: 16px; background: #ece5dd; }
.sim-chrome-telegram .sim-chat-body { background: #dfeaf3; }
.sim-chrome-email .sim-chat-body { background: #f8fafc; }
.sim-empty { color: #64748b; font-size: 13.5px; text-align: center; margin-top: 40px; }
.sim-b { max-width: 78%; margin: 8px 0; padding: 10px 12px; border-radius: 12px; font-size: 14px; line-height: 1.45; white-space: pre-wrap; word-break: break-word; }
.sim-b-user { margin-left: auto; background: #dcf8c6; color: #0f172a; border-bottom-right-radius: 4px; }
.sim-chrome-telegram .sim-b-user { background: #effdde; }
.sim-chrome-email .sim-b-user { background: #e2e8f0; }
.sim-b-bot { margin-right: auto; background: #fff; color: #0f172a; border-bottom-left-radius: 4px; box-shadow: 0 1px 1px rgba(0,0,0,.06); }
.sim-b-meta { font-size: 11px; opacity: .65; margin-top: 6px; }
.sim-compose { display: flex; gap: 8px; padding: 10px; border-top: 1px solid var(--border); background: var(--bg-elev); }
.sim-compose textarea { flex: 1; resize: vertical; min-height: 44px; border-radius: 10px; border: 1px solid var(--border); padding: 10px; font: inherit; }
.sim-panel { padding: 16px; }
.sim-panel h3 { margin: 14px 0 6px; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--text-muted); }
.sim-panel h3:first-child { margin-top: 0; }
.sim-meta { font-size: 13px; line-height: 1.55; word-break: break-word; }

/* Simulador media F2 */
.sim-fixtures { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 10px; }
.sim-adj-chip { background: var(--color-primary-soft); border: 1px solid var(--border); padding: 4px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; }
.sim-adj-chip button { border: none; background: none; cursor: pointer; font-weight: 800; margin-left: 4px; }
.sim-upload-btn { cursor: pointer; }
.sim-ext-card { border: 1px solid var(--border); border-radius: 10px; padding: 10px; margin: 8px 0; background: var(--bg-subtle); }
.sim-ext-json { font-size: 11px; max-height: 140px; overflow: auto; margin: 6px 0; white-space: pre-wrap; }
.sim-ext-actions { display: flex; gap: 6px; }


/* Admin RBAC */
.admin-toolbar {
  display: flex; flex-wrap: wrap; gap: 10px; align-items: center;
  padding: 12px 14px; margin-bottom: 16px;
}
.admin-toolbar .input { min-width: 160px; flex: 1; }
.admin-actions { display: flex; flex-wrap: wrap; gap: 6px; justify-content: flex-end; }
.admin-checkgrid { display: grid; grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); gap: 8px; max-height: 280px; overflow: auto; }
.check-row { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.chat-hitl-bar { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 10px 0; border-top: 1px solid var(--border); margin-top: 8px; }
.chat-hitl-bar textarea { flex: 1; min-height: 44px; border-radius: 10px; border: 1px solid var(--border); padding: 8px 10px; font: inherit; }
.bubble.humano { background: #fff7ed; border: 1px solid #fed7aa; }